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What is Understanding Quality in Management about?
This document defines key terms related to quality such as quality assurance, quality control, and total quality. It discusses the Islamic perspective of quality, noting obligatory duties and supererogatory acts. It also compares traditional and total quality management views of quality, and outlines five basic concepts of total quality management in public service sectors including meeting customer requirements, continuous improvement, a standard of zero defects, and viewing all work as a process.
- Author
- shahira amir
- Language
- EN