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What is Balanced Scorecard Components Explained about?

The financial component of the balanced scorecard focuses on revenue and expenses to help HR determine ways to cut costs in areas like benefits and travel. The customer component relates to customer satisfaction, delivery, and response to issues. HR can survey customers to identify concerns. The processes component examines internal processes for efficiency in time and cost, like IT systems and accounting functions. The learning and growth component refers to employee satisfaction, morale, improvement, and

Author

Ali Naz

Language

EN