About this document
GROUPACTCBME by Shakira Beverly Sipagan Molines is a document available to read on EtoBox.
Cebu Pacific Air faces significant criticism for operational issues such as flight delays, safety concerns, and poor customer service, particularly affecting Overseas Filipino Workers (OFWs). A SWOT analysis reveals strengths in affordability and brand recognition, but highlights weaknesses that threaten customer trust and satisfaction. The recommended approach combines operational improvements with enhanced customer service to rebuild trust and improve the airline
- Author
- Shakira Beverly Sipagan Molines
- Language
- EN