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What is Effective Communication about?

Communication impacts upon every clinical encounter and must be one of the most highly developed skills in any clinician’s toolkit. It not only has the power to inMuence patients’ experiences (often erroneously called “satisfaction”), but it can also signiRcantly a?ect the outcome of healthcare. While it may not be possible to achieve excellent clinical outcomes every time, it should always be possible to ensure patients have a positive experience.

Author

Tony YZ

Language

EN