Can I read Complete and Balanced Service Scorecard, A : Creating Value Through Sustained Performance Improvement on EtoBox?

Complete and Balanced Service Scorecard, A : Creating Value Through Sustained Performance Improvement by Praveen K. Gupta; Rajesh K. Tyagi is a business book available to read on EtoBox.

What is Complete and Balanced Service Scorecard, A : Creating Value Through Sustained Performance Improvement about?

In the U.S., service related activities have become dominant aspects of the economy and currently account for well over 50% of our GNP. The authors' framework eliminates outdated, low-value techniques originally created for manufacturing firms, replacing them with advanced techniques that fully leverage your investments in technology. Tyagi and Gupta begin by explaining why conventional balanced scorecard approaches don't work well for service organizations, discussing issues ranging from the in

Who reads Complete and Balanced Service Scorecard, A : Creating Value Through Sustained Performance Improvement?

Author

Praveen K. Gupta; Rajesh K. Tyagi

Publisher

Upper Saddle River, N.J.: FT Press

Published

2008

Language

EN

ISBN

9780133480443

Category

business

Subjects

Business, Management, Total Quality Management

Updated

2026-03-24