Can I read QA CSAT Improvement Strategies on EtoBox?

QA CSAT Improvement Strategies by Maria Camila Suarez Cruz is a document available to read on EtoBox.

What is QA CSAT Improvement Strategies about?

This document outlines a plan to improve QA scores by identifying issues, providing periodic reinforcement through meetings with supervisors and agents, and working towards steady performance improvements. The plan identifies 4 goals: 1) define the main problem, 2) schedule monthly review meetings, 3) provide constant performance reviews to agents, and 4) achieve steady improvement in QA scores over time. Progress will be tracked through coaching sessions, meetings, and raw data reviews.

Author

Maria Camila Suarez Cruz

Language

EN