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Cathay Pacific by Hardeep Singh is a document available to read on EtoBox.

What is Cathay Pacific about?

Cathay Pacific initially developed most systems in-house but faced challenges like a data center fire. As part of a cost-cutting strategy called "Operation Better Shape", Cathay outsourced infrastructure to IBM and applications to SABRE through a "smartsourcing" partnership. This allowed Cathay to focus on its core competencies while gaining efficiencies. Desktop outsourcing proved most difficult due to ownership issues of hardware and software. By 2002 Cathay was evaluating outsourcing non-core functions l

Author

Hardeep Singh

Language

EN