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Service Quality Analysis of Maruti & Hyundai by Tarun Pandey is a document available to read on EtoBox.

What is Service Quality Analysis of Maruti & Hyundai about?

The document provides a summary of a survey conducted to analyze the service quality of Maruti Suzuki and Hyundai service centers based on customer expectations and perceptions. 106 customers participated in the survey. Key findings include: - Most customers were male, aged 18-45, with a 4-year degree or higher, full-time employment, and income between 6-10 lakhs. - For both companies, reliability had the smallest service quality gap while empathy had the largest gap between expectations and perceptions. -

Author

Tarun Pandey

Language

EN