About this document

Patient Experience Coordinator Overview by Nefertari is a document available to read on EtoBox.

The Patient Experience Coordinator ensures exceptional customer service in the Emergency Department. They conduct customer service rounds, survey patients on their experience, communicate any issues to the healthcare team, and look for ways to improve the patient experience. As the primary point of contact for patients, the coordinator advocates for patients, meets their needs, and works to resolve any negative experiences. They also collaborate with the clinical team to navigate patients through their care

Author

Nefertari

Language

EN