About this document

Magnuson Hotel Phone Protocol Guide by Andreea Deea is a document available to read on EtoBox.

This document contains phone scripts for a hotel front desk agent at the Magnuson Hotel located at 5708 Northampton Blvd in Virginia Beach, Virginia. It includes responses for answering an incoming call, placing a guest on hold, checking in on a guest after 15 minutes, and taking a room reservation inquiry. The scripts emphasize being polite and saying "thank you" and "please."

Author

Andreea Deea

Language

EN