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What is TQM Culture in 5-Star Hotels about?

This doctoral thesis explores the introduction of a total quality management (TQM) culture in 5-star hotel operations. It begins with an introduction and literature review on quality management, TQM, and quality in the hospitality industry. It then develops a conceptual framework of TQM enablers for hotels. The research uses a qualitative multiple case study approach with document analysis and interviews at three 5-star hotels. Key findings include hotel managers

Author

acheron_p

Language

EN