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What is Enhancing Listening & Speaking Skills about?

This document provides information about listening and speaking skills. It discusses the communication model and its elements. It explains active listening and what is required, including developing skills like paraphrasing, clarifying, summarizing, and reflecting. Good listening requires being patient, making eye contact, avoiding distractions, and focusing on understanding the speaker. The document also provides an activity, examples of good versus poor listening, and ways to improve listening skills such

Author

JONATHAN VILLANUEVA

Language

EN