Can I read TQM: Dimensions of Continual Improvement on EtoBox?
TQM: Dimensions of Continual Improvement by John Tey is a document available to read on EtoBox.
What is TQM: Dimensions of Continual Improvement about?
Total Quality Management focuses on 6 key dimensions: 1) customer focus, 2) continual improvement, 3) process focus, 4) company-wide quality, 5) accurate measurement, and 6) employee empowerment. Three dimensions promoted by Deming and Juran are customer focus, total employee involvement, and quality assurance to ensure products meet customer needs. TQM aims to continually improve customer satisfaction through a company-wide commitment to quality and involving all employees.
- Author
- John Tey
- Language
- EN