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This document discusses enterprise systems and business processes. It begins by identifying five key functional areas for a retail company: sales, human resources, accounting, purchasing, and warehousing. It then describes main tasks and suitable systems for each area. Next, it defines enterprise systems using three characteristics: being a single integrated system, having centralized integrated data, and automating business processes. It lists three common enterprise systems - ERP, CRM, and SCM - and descr

Author

Yi You Siow

Language

EN