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What is International Call Center Outsourcing Insights about?

The document discusses international call center outsourcing and how advances in information technology have enabled companies to move white collar jobs overseas. It describes how outsourcing call center operations to lower cost countries allows companies to reduce fixed costs. India has been a popular location due to its large English-speaking workforce and legacy as a British colony. However, other countries like the Philippines and South Africa are also trying to enter this market to bring jobs home. Whi

Author

Dipti Rout

Language

EN