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What is Job Satisfaction about?
This research investigates the moderating role of employee job satisfaction on the relationship between service quality and customer satisfaction in Lebanese healthcare institutions. The study finds that higher job satisfaction among healthcare providers correlates with improved service quality and increased patient satisfaction, even amid economic challenges. The findings highlight the importance of enhancing employee morale to positively impact customer experiences in a struggling healthcare sector.
- Author
- ain afiqah
- Language
- EN