About this document
Service Operations Management Overview by NABARUN MAJUMDAR is a document available to read on EtoBox.
The document provides an introduction to service operations management. It defines a service as any intangible act or performance offered by one party to another. Service operations management involves understanding customer requirements, managing service delivery processes, and ensuring smooth delivery of services. It is used to convert inputs into desired outputs. In other words, service operations management plans, executes, monitors, and controls service operations.
- Author
- NABARUN MAJUMDAR
- Language
- EN