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Customer Retention Strategies for Retail by Gilang Abdul Jabbar Surahman is a document available to read on EtoBox.

What is Customer Retention Strategies for Retail about?

The speaker is a CEO of a retail store. They discuss how their store attracts and retains customers through paying attention to details like cleanliness, investing in employees by offering good pay and benefits to create satisfied workers, and implementing "power hours" where all employees work on the floor during busy times to provide excellent customer service. The customers provide high ratings on attributes, showing the store is doing the right things.

Author

Gilang Abdul Jabbar Surahman

Language

EN